How mature is your services business, really?
Measure first, then steer.
SPI Research's Professional Services Maturity Benchmark is in its 20th edition. We bring DACH firms into the comparison and walk you through your result in German. Free to take part, open until 18.12.2026. The full assessment can be booked any time.
The benchmark is open until Friday, 18 December 2026 and covers calendar year 2026. Results are published in February 2027. The more DACH firms take part, the more robust the regional comparison becomes.
AI is routine. The business around it barely moved.
Our DACH study shows that services firms use AI daily but still bill the way they did before. Whether a business model is actually shifting does not show in tool usage. It shows in the maturity of leadership, delivery and finance.
- 98%
- use AI at least weekly.
- 74%
- bill effectively unchanged.
- 18%
- use AI in more than 80% of their projects.
Source: DACH study "The Adoption Paradox", professional services, May to June 2026, n = 61.
Five pillars. One honest picture.
SPI Research's PS Maturity Model has tracked more than 9,000 professional services and embedded services organisations over 20 years. 509 took part in the 2026 benchmark. Your firm is placed across five Service Performance Pillars and 165+ metrics.
- Pillar 1
Leadership
- Pillar 2
Client Relationships
- Pillar 3
Talent
- Pillar 4
Service Execution
- Pillar 5
Finance & Operations
Maturity per pillar · 1 Initiated · 2 Piloted · 3 Deployed · 4 Institutionalized · 5 Optimized
- 9,000+
- firms tracked by the PS Maturity Model.
- 509
- organisations in the 2026 benchmark, the 19th edition.
- 165+
- metrics across the five pillars.
Level 5 firms outperform Level 2 firms.
- +1,200%
- revenue growth.
- +250%
- project margin.
- +42%
- billable utilisation.
Source: 2026 PS Maturity Benchmark, SPI Research. Level 5 (Optimized) compared with Level 2 (Piloted) firms.
Benchmark or assessment. Or both.
Taking part in the benchmark is a self-reported survey within SPI's annual study. The assessment is a guided maturity analysis of your firm. Each stands on its own, and they complement each other.
Free · until 18.12.2026
Take the benchmark
Self-reported · about 30 minutes · results February 2027
You complete the questionnaire through our link so your firm is counted in the DACH group. For 2026, combine your actual results to date with your best forecast for the rest of the year.
- The full 2027 PS Maturity Benchmark report
- The Executive Insights Pack
- A personalised high-level overview of your maturity
Bookable any time
PS Maturity Assessment
Guided · with SPI Research · leadership session in German
SPI Research's full assessment, independent of the study cycle. SPI scores your firm against its peer group on 165+ metrics and takes you through the scorecard. Komplyzen supports you in German throughout and runs the strategy session with your leadership.
- The PS Maturity questionnaire, with our support in German
- A scorecard by SPI Research, benchmarked on 165+ metrics against your peer group
- A results debrief with SPI's experts (in English)
- A strategy session with your leadership in German, with Komplyzen, on the levers for the next level
- The annual PS Maturity Benchmark report (valued at $2,795)
€6,500
| Benchmark participation | PS Maturity Assessment | |
|---|---|---|
| When | Until 18.12.2026, once a year | Any time |
| Effort | About 30 minutes questionnaire | Questionnaire, results debrief, leadership session |
| Result | Study report, Insights Pack, high-level overview | Scorecard on 165+ metrics against your peer group, prioritised levers |
| Language | Questionnaire in English | Debrief with SPI in English, leadership session in German |
| Cost | Free | €6,500 |
We come from the services business.
Maturity in professional services is best assessed with people who have sold, delivered and billed projects themselves. That is us.
Co-founder · CEO
Tilman Mürle
Ran services businesses from the P&L seat. CEO EMEA at Valiantys, an Atlassian Platinum Solution Partner, with full regional accountability for services and partner models. Before that six years at the Berlin consultancy kreuzwerker, from VP Consulting to Managing Director Sales & Strategy, building and leading the consulting business. Started in strategy consulting at Arthur D. Little.
Co-founder · CTO
David Klemme
Built consulting teams and ran them on the numbers. VP Atlassian & Business Consulting at kreuzwerker with full P&L, growing the unit from 2 to 14 people. Head of Technical Consulting at Market Logic Software, building the team from zero. Most recently Head of Enterprise Architecture at a global audit, tax and advisory firm, where he built its firm-wide AI hub for more than 6,000 users across four divisions.
- 15+
- years combined in leadership roles at consulting and services firms.
- 61
- DACH services firms in our 2026 AI study, coded to SPI's method.
- 1
- Partner for benchmark, assessment and the work that follows.
The professional services market is going through its most profound change in history. The advent of artificial intelligence has changed how these organizations operate and succeed. The 2027 Professional Services Maturity™ Benchmark report will highlight just how important AI has become to PSOs, and where each should look to improve overall productivity and profit. With Komplyzen, firms in Germany, Austria and Switzerland can now compare themselves as their own group and work through their results in German.
Request the assessment
€6,500
What DACH firms ask before taking part.
Does taking part cost anything?
No. Participants receive the full report, the Executive Insights Pack and the personalised overview free of charge. Without taking part, the report is available later for a fee.
What happens to our data?
All responses are kept strictly confidential. SPI Research does not publish or share any identifiable information, neither company names nor individual answers. Results are analysed in aggregate.
Will our answers be used for sales?
SPI Research invites participants to future studies and may offer them SPI products at a discount. Your individual data is not passed on to third parties.
Does Komplyzen see our answers?
No. Your answers stay with SPI Research. At the end of the questionnaire you can choose to share your contact details with Komplyzen, so we can follow up with you in German once the results are out. This is optional, and you can withdraw it at any time.
Why use the Komplyzen link?
So your firm is counted in the DACH group. Only with enough DACH participants does a robust regional comparison become possible.
Is the questionnaire in German?
The questionnaire is in English. We help with any terms in German, the results debrief with SPI is in English, and the strategy session with your leadership runs in German.
Can we book the assessment without the benchmark?
Yes, any time. The assessment is independent of the study cycle. Benchmark participants can book it afterwards, but do not have to.
Where does your firm stand?
A 30-minute questionnaire, a model tested on more than 9,000 firms, one result for your leadership. Benchmark until 18.12.2026, assessment any time.
PS Maturity Benchmark and PS Maturity Model are trademarks of Service Performance Insight, LLC (SPI Research). Komplyzen is SPI Research's DACH partner for benchmark participation and assessment.